FAQ (Frequently Asked Questions)

Frequently Asked Questions & Support

📦 Shipping and Delivery

What are the delivery times?

We process orders within 24 to 48 business hours. Home delivery in mainland France generally takes 3 to 5 business days after shipment.

What are the shipping costs?

Delivery fees are calculated automatically during checkout based on weight and destination. They are clearly indicated before the final validation of your payment.

🔄 Returns and Withdrawal

Can I change my mind?

Yes. In accordance with consumer law, you have a legal period of 14 calendar days after receiving your package to notify us of your wish to return it.

How does the refund process work?

Once the product is returned and received in its original condition by our services, the refund is fully processed to your initial payment method within 10 business days.

Contact and Legal Information

For any questions related to an order or to exercise your right of return, please contact our customer service:

Store: SHAAN France
Company: FRANCE GASTRO EUROPE
Registered Office: 29 Avenue de la Déportation, 26100 Romans-sur-Isère, France
SIRET: 981 549 843 00010
Phone: 06 80 00 10 45
Email: info@shaanfrance.com