Help and information
Find answers to the main questions regarding choosing a tandoori oven, gas installation, delivery, maintenance, spare parts, and SHAAN OVEN after-sales service.
Choosing a tandoori oven
Which oven size should I choose?
The size depends on the number of naans and grilled items to produce, the available space, and the pace of service. The Small, Medium, and Large models cater to different capacity needs.
What can be cooked in a tandoor?
A tandoori oven can be used to cook naans, flatbreads, skewers, meats, fish, and certain vegetables, depending on the recipes and accessories used.
Is the inner pot made of clay?
Yes. SHAAN OVEN ovens combine a stainless steel shell with a reinforced clay pot, designed to store and radiate heat.
Gas and installation
What type of gas should I use?
The configuration must match the establishment's supply: natural gas, butane, or propane. The injector and the regulator must be adapted to the gas used.
Who should install the oven?
Installation, connection, and commissioning must be carried out by a qualified professional, in compliance with the ventilation and regulations applicable to the premises.
Is a hood necessary?
The kitchen configuration, heat extraction, and local requirements must be verified by the installer or the professional in charge of ventilation.
Ordering, delivery, and receipt
What is the delivery time?
The lead time depends on the model, stock, and delivery address. The estimate provided at the time of ordering or communicated by our team remains the reference.
How should I receive the goods?
Check the condition of the packaging and equipment in the presence of the carrier. In case of visible damage, refuse the package or note specific reservations on the delivery slip before signing.
How can I track an order?
Use the tracking link sent after shipment. For any issues, contact us with the order number and tracking number.
Maintenance, warranty, and returns
How do I maintain the oven?
Remove residue regularly, clean removable parts after cooling, and follow the instructions in the manual. Do not use harsh products on the clay pot.
What warranty is offered?
The applicable warranty terms and duration are stated on the product page and in the terms of sale. Keep the invoice and the device reference for any request.
How do I request a return?
Contact our team before any shipment. The return must comply with the return policy and applicable terms of sale. Unless otherwise stated, return shipping costs are the customer's responsibility.
Need a personalized answer?
SHAAN OVEN customer service
Phone: +33 4 75 02 93 62
E-mail: info@shaanoven.com
Monday to Friday, 9:00 AM to 12:00 PM and 2:00 PM to 6:00 PM.
